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vijayaagni logo

Return, Refund & Exchange Policy

1. Return Period

We offer returns, refunds, or exchanges within 15 days from the date of purchase. If 15 days have passed since your purchase, unfortunately we cannot offer you a return, exchange, or refund.

2. Eligibility for Return or Exchange

To be eligible for a return or exchange:

  • The item must be unused and in the same condition as received.
  • The item must be in its original packaging.
  • The product should not be damaged or altered.
  • Sale or discounted items may not be eligible for return or exchange.

3. Damaged or Defective Items

Items will only be replaced or exchanged if they are found to be defective, damaged, or incorrect at the time of delivery. Please report such issues immediately after receiving the product.

4. Non-Returnable Products

Certain categories of products may be exempt from returns or refunds. These products will be clearly identified at the time of purchase. Such items cannot be returned or exchanged.

5. Return & Exchange Process

  • Submit your return or exchange request.
  • Ship the product back to us securely.
  • Once received, we will inspect the item.
  • You will receive an email confirmation regarding receipt.
  • After approval, the refund or exchange will be processed.

6. Refund Processing

If your return is approved after quality inspection, the refund will be processed in accordance with our policies and credited to your original payment method within a reasonable timeframe.

7. Contact Us

For any return or refund related queries, please contact us:

  • Email: vijayaagnihealing@gmail.com
  • Phone: +91 8588806731
  • Address: H. NO. S-103 4WHO COMPLEX, SOHNA ROAD, SISPAL VIHAR SECTOR 49, Islampur(97), Gurgaon, Haryana - 122018