vijayaagni logo
vijayaagni logo

Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, share, protect, and process your personal information when you use our website https://vijayaagni.com (“Platform”). By visiting or using the Platform, you agree to the terms of this Privacy Policy, our Terms of Use, and applicable laws of India.

You may browse certain sections of the Platform without registration. Our services are intended only for users within India, and your data will primarily be stored and processed in India.

2. Information We Collect

We may collect the following types of information:

  • Name, date of birth, address
  • Mobile number and email ID
  • Identity and address proof
  • Transaction information
  • Device and usage behaviour
  • Payment details such as bank account or card information (with consent)
  • Biometric or facial data for specific features (if enabled)

You may choose not to provide certain information, but some services may not function properly without it.

3. How We Use Your Information

We use your personal data to:

  • Provide requested services
  • Process orders and transactions
  • Improve customer experience
  • Resolve disputes and troubleshoot problems
  • Send offers, updates, and marketing communications
  • Prevent fraud and illegal activities
  • Conduct research and analysis

You may opt-out of marketing communications anytime.

4. Sharing of Information

We may share your information with:

  • Affiliates and group companies
  • Sellers and business partners
  • Logistics and payment service providers
  • Government or law enforcement agencies when required by law

We are not responsible for the privacy practices of third-party websites or partners.

5. Security Precautions

We adopt reasonable security practices to protect your personal data against unauthorized access, misuse, or loss. While we strive to use secure systems, internet transmissions cannot be guaranteed completely secure. Users are responsible for safeguarding their login credentials.

6. Data Retention & Deletion

You may delete your account from your profile settings or by contacting us. Deleting your account will permanently remove access to your information. However, we may retain certain data for legal compliance, fraud prevention, or legitimate business purposes.

Some data may be retained in anonymised form for research and analytics.

7. Your Rights

You have the right to access, update, rectify, or modify your personal information directly through the Platform features.

8. Consent

By using our Platform and providing your information, you consent to the collection, storage, processing, and sharing of your information as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us with the subject line: “Withdrawal of consent for processing personal data.”

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Continued use of the Platform after updates constitutes acceptance of the revised policy.

10. Grievance Officer & Contact Information

  • Website: vijayaagni.com
  • Email: vijayaagnihealing@gmail.com
  • Phone: +91 8588806731
  • Office Hours: Monday – Friday (9:00 AM – 6:00 PM)
  • Address: H. NO. S-103 4WHO COMPLEX, SOHNA ROAD, SISPAL VIHAR SECTOR 49, Islampur(97), Gurgaon, Haryana - 122018