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Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy explains how you may cancel an order or request a refund for products or services purchased through our Platform. By placing an order, you agree to the terms mentioned below.

2. Cancellation Policy

Cancellations will only be considered if the request is made within 15 days of placing the order.

However, cancellation may not be possible if:

  • The order has already been processed or shipped.
  • The seller or merchant has initiated delivery.
  • The product is already out for delivery.

In such cases, you may reject the order at the time of delivery.

3. Non-Cancellable Items

Cancellation requests are not accepted for certain items such as: However, refund or replacement may be provided if the quality of the delivered product is found to be unsatisfactory.

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please report it to our customer service team within 15 days of receiving the product. The seller/merchant will inspect and verify the issue before approving any refund or replacement.

5. Product Not as Described

If the product delivered does not match the description on the Platform or does not meet your expectations, please inform our customer service within 15 days. After review, an appropriate resolution will be provided.

6. Manufacturer Warranty

For products covered under manufacturer warranty, please directly contact the respective manufacturer or authorized service center for assistance.

7. Refund Processing Time

Once a refund request is approved, the refund will be processed and credited to your original payment method within 15 working days.

8. Contact Information

For cancellation or refund related queries, please contact us:

  • Email: vijayaagnihealing@gmail.com
  • Phone: +91 8588806731
  • Address: H. NO. S-103 4WHO COMPLEX, SOHNA ROAD, SISPAL VIHAR SECTOR 49, Islampur(97), Gurgaon, Haryana - 122018